Effective Date: [5/23/25]

Thank you for supporting Sepsiss! We appreciate every fan and customer. Please read our return policy carefully before making a purchase.

📦 Returns & Exchanges (Physical Products):
Eligible Items: Apparel, CDs, Vinyl, Posters, and Accessories.

• Returns accepted within 14 days of delivery.

• Items must be unused, unwashed, and in original condition/packaging.

• To initiate a return or exchange, email us at [booking@sepsiss.com] with your order number and reason for return.

• Customer is responsible for return shipping unless the item was defective or incorrect.

Non-returnable items:

• Sale items and limited-edition merchandise (unless defective).

• Items marked final sale.
   

🔁 Defective or Wrong Items:
Received the wrong item or something arrived damaged? No problem!

• Email us at [booking@sepsiss.com] within 7 days of delivery.

• Include a photo and description of the issue.

• We'll replace the item or offer a refund, depending on availability.
   

💻 Digital Products (Downloads, Music, etc.):
Due to the nature of digital content, all digital product sales are final.

• No refunds or exchanges on music downloads, digital tickets, or other digital content unless required by law.

• If you have trouble accessing your download, contact us and we’ll help resolve the issue.
   

🎁 Gifts:
If you received a Sepsiss item as a gift, we’ll do our best to help with exchanges. Please include proof of purchase or details from the original order.

Questions or Concerns?:
Reach out to us at [booking@sepsiss.com]. We're here to help our fans and make sure you have the best experience with our merch!
– Team Sepsiss 💀🎶